At Hilltop Poultry Farm Store, we’re passionate about helping you succeed in raising strong, healthy poultry. From the moment you place your order to the day your chicks arrive, our mission is to ensure a safe, smooth, and rewarding experience.
We proudly guarantee that you’ll receive the full number of live, healthy birds you order. All live poultry is shipped via Priority Live Shipping, with most deliveries arriving within 1–3 days.
To safeguard your order, we often include a few extra chicks of the same or similar breed and gender, a simple way to help protect against rare transit losses.
If you experience any losses during shipping, we’ll make it right. You can choose one of the following options:
Replacement shipment: Depending on breed and quantity availability.
Refund: Based on the per-bird price (excluding shipping and handling).
To file a claim, log into your account or contact us immediately upon delivery. Please note that this guarantee covers only issues that occur during transit via USPS.
To qualify for our live-arrival guarantee and ensure your chicks thrive:
Maintain a brooder temperature of 100–105°F in the warm area for the first 48 hours.
Provide a cooler zone so chicks can regulate their body temperature.
Avoid puppy pads, which can cause leg and foot issues.
For detailed guidance, visit our “Care of Chicks on Arrival” page.
Our live-delivery guarantee ends once your poultry arrives alive and within the expected delivery window. After that point, we cannot offer refunds or replacements for losses or health issues, as these are often related to conditions beyond our control.
Raising live poultry naturally involves some risk, and that responsibility lies with the buyer. That said, over 98% of our customers successfully raise their chicks by following our recommended care practices and video tutorials.
We want you to shop with confidence. For all non-poultry items, we offer a 30-day satisfaction guarantee.
To initiate a return:
Contact us for prior approval.
Ensure the item is unused, in original packaging, and in resalable condition.
Include all manuals and documentation.
A 10% restocking fee may apply.
Factory drop-shipped items may have additional terms as set by the manufacturer.
Refunds are processed once the returned item arrives safely at our facility.
Shipping charges are non-refundable.
Customers are responsible for return shipping and insurance.
We cannot accept C.O.D. returns.
If your order arrives damaged:
Ask the delivery driver to note the damage if possible.
If damage is discovered later, contact us right away for assistance.
Always include your invoice number with your return.
Every bird from Hilltop Poultry Farm Store is guaranteed to match the grade, breed, sex, and quality listed at the time of sale. If an error occurs, we’ll promptly correct it.
We adhere to strict standards of flock management, egg selection, and biosecurity. While we cannot guarantee absolute disease-free status (as some conditions are undetectable at the time of sale), our preventive measures align with the highest industry standards.
Our liability is limited to replacement or refund for affected chicks. Replacements are a one-time courtesy, and compensation will not exceed the original purchase price.
We proudly participate in the USDA Animal and Plant Health Inspection Service’s National Poultry Improvement Plan (NPIP) — your assurance of responsible, health-focused poultry breeding.
Many of the breed photos featured on our site represent the ideal standard for each breed. While minor variations naturally occur, most images reflect actual birds from our flocks.
Our goal is to produce chicks that grow into birds with the same strong characteristics and beauty as those shown. Many of our customers and breeders successfully show their birds, a testament to our commitment to quality and breed excellence.
At Hilltop Poultry Farm Store, we don’t just deliver poultry, we deliver trust, quality, and care. Every chick we ship represents our dedication to your success and satisfaction.
Whether you’re a beginner or an experienced breeder, you can count on us for:
Healthy, top-quality poultry,
Reliable delivery, and
Exceptional customer support every step of the way.
Your success starts here, with Hilltop Poultry Farm Store.