At Hilltop Poultry Farm, we value your trust and are committed to delivering healthy, high-quality chickens, chicks, hatching eggs, and poultry products. Because we sell live animals and perishable items, our return policy is specially designed to protect both our customers and the well-being of our birds.
Please read this policy carefully before placing your order.
Due to the nature of our products—especially live chicks, adult birds, and fertile hatching eggs—we do not accept physical returns. This ensures biosecurity protection for our flock and prevents the risk of contamination or disease.
However, we do offer refunds, replacements, or store credits in specific qualifying situations listed below.
We guarantee that all live birds are shipped healthy and packaged for safe transit. In the rare event that any birds arrive deceased:
For the safety of our flock, we cannot accept any live birds back under any circumstances. Once birds leave our farm, they cannot be reintroduced into our facilities.
If you believe you received the wrong breed or incorrect quantity:
We guarantee that all eggs shipped are fresh, fertile, and collected from healthy NPIP-certified breeding stock. However, we cannot guarantee hatch rates, as many external factors affect incubation success.
If eggs arrive cracked or broken:
We do not offer refunds for unsuccessful hatches due to issues beyond our control, including:
Orders may be canceled within 24 hours of purchase, if the order has not yet shipped. Once birds or eggs are shipped or prepared for delivery, cancellations are not possible.
If you need to modify your order (breed changes, quantities, shipping date):
We are not responsible for problems caused by:
We pack all shipments to maximize survival and freshness, but delays may impact arrival conditions.
A refund or replacement may be issued only when:
Approved refunds are issued through:
Refund processing may take 3–5 business days.
If you experience any issues with your order or need help understanding this policy, please reach out:
📧 Email: support@hilltoppoultryfarm.com
🌐 Website: https://hilltoppoultryfarm.com/
🕒 Hours: Monday–Saturday, 8AM–6PM
Your satisfaction and your birds’ safety are our top priorities. Thank you for choosing Hilltop Poultry Farm for your poultry needs.